Inbound and Outbound Call Centres

Blue Label Data Solutions' inbound and outbound call centre offering will support your marketing efforts, allowing you either a point of contact if you don't already have one, or to augment your own call centre during peak times.

At a certain point in any sale, many people want the reassurance of a voice, a person that they can connect to and trust, on the other end of a phone.

Enjoy all the benefits of a call centre, including upping your conversion rate and improving customer confidence, without any of the hassle, when you use our call centre for hire.

Designed to plug back into any of our systems, including automated voice messaging, our call centre will help you successfully manage your conversions and go a long way towards helping you increase your marketing return on investment (ROI).

According to current South African legislation, and DMA (Direct Marketing Association) codes of conduct, each call centre call must be recorded for historical purposes.

Other legislation, such as the CPA (Consumer Protection Act), PAIA (Promotion of Access to Information Act) and POPI (Protection of Personal Information Bill), also govern certain elements of call centres, such as call times, data and contact list usage and more.

Blue Label Data Solutions adheres strictly to all governing body regulations, codes of conduct and legislation governing the application of databases, contact lists and call centres.

To learn more about the Direct Marketing Organisation (DMA) please visit www.dmasa.org

To learn more about the Protection of Personal Information Bill (POPI), please visit www.saprivacylaw.co.za